An interesting article about what, in many ways, is a commodity business - CC transactions. One good thing about having little difference between you and a competitor is it forces innovation - or hastens death if you don't! Some of my previous clients would do well to think about that - you know who you are!!!
http://www.nytimes.com/2010/10/17/business/global/17banga.html?_r=1&ref=global&pagewanted=all
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